Last updated: 12 November 2026
War Room Ops respects your privacy. This policy explains what personal information we collect through warroomops.co.za, why we collect it and how we look after it, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
War Room Ops is a consulting, marketing and creative business based in Cape Town, South Africa. [confirm: registered business name and registration number, if any]
- Information Officer: [confirm: name]
- Email: hello@warroomops.co.za
- Phone: 063 097 9305
What we collect
When you send us a brief or get in touch, we collect what you choose to give us: your name, business name, email address, WhatsApp number, location, the services you are interested in, your budget range, your timing and anything you write in your message.
This site uses no tracking cookies, analytics or advertising pixels. It remembers your light or dark theme choice, and whether the intro animation has played, in your own browser. That information never leaves your device.
Our hosting provider keeps standard server logs, such as IP address, browser type and the pages requested, to keep the site secure and running.
Why we collect it
- To reply to your enquiry and prepare your Game Plan and quote
- To deliver the work if you become a client, and to invoice for it
- To keep the site secure
We only contact you about your enquiry or your project. We will not add you to a mailing list unless you ask to be added, and you can opt out at any time.
Who we share it with
We never sell your information. We share it only with the service providers we need to run the business:
- FormSubmit (formsubmit.co), which delivers website form submissions to our inbox. It is an international service, so the details you send through the form may be processed outside South Africa.
- WhatsApp, operated by Meta, if you choose to message us there.
- Our website host and our email provider.
We may also disclose information where the law requires us to.
How long we keep it
Enquiries that do not lead to work are deleted after 12 months. Client records are kept for as long as tax and accounting law requires. [confirm: retention periods]
How we protect it
The site runs over an encrypted connection (HTTPS). Access to enquiries and client records is limited to the people who need it to do their work, and we review our security measures regularly.
Your rights
Under POPIA you may ask us what personal information we hold about you, ask us to correct or delete it, object to how we use it, and withdraw your consent at any time. Email hello@warroomops.co.za and we will respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator: inforegulator.org.za.
Changes to this policy
We may update this policy from time to time. The date at the top always shows the current version.